Frequently Asked Questions
Hello there! Here are some answers to frequently asked questions that we have received. Don’t find the answer to your question? Send us an email at: singapore@allkurma.com.
Order Information
You can conveniently place your order through our e-commerce platform.
Your orders are directly processed by the All Kurma e-commerce site.
While we highly recommend registering for an account to streamline your ordering and delivery tracking experience, it's not mandatory. Should you choose to register, please rest assured that your information will be used solely for All Kurma-related purposes.
All orders placed directly through our e-commerce shop are dispatched from our local office located at 20, Lorong Perusahaan Ringan Juru 3, Kawasan Perusahaan Ringan Juru, 14100 Simpang Ampat, Pulau Pinang, Malaysia.
We have extensive experience collaborating with corporations and institutions, offering wholesale options and customisable packaging. For inquiries regarding wholesale orders or corporate gifts, please reach out to us at malaysia@allkurma.com. For Ramadan-related orders, we advise you to contact us at least three months prior to the fasting month's commencement.
Delivery Information
We employ registered courier services that offer tracking capabilities. Additionally, there are instances where our dedicated team manages the delivery process.
The delivery time varies depending on the location. More details will be provided during the checkout process.
Express delivery can be selected during checkout. Orders placed before 5 PM on weekdays will be processed on the same day. However, orders made during weekends and public holidays will be processed on the following business day.
If you place your order directly on our e-shop during weekdays, same-day pickup is available at 20, Lorong Perusahaan Ringan Juru 3, Kawasan Perusahaan Ringan Juru, 14100 Simpang Ampat, Pulau Pinang, Malaysia.
Delivery is charged at $5.90 for orders below $25. For orders totaling $25 or more, delivery is free. If you require express shipping, the fee is $35.
Unfortunately, we currently do not ship outside of Malaysia. However, if you are located in Indonesia, you can visit our All Kurma Tokopedia e-store. For customers in Singapore, you can find us on the official website.
Product Information
"Ready stock" indicates that the product is currently available for purchase.
While we have full confidence in the quality of our products, if you receive items that do not meet your expectations or are unsatisfactory in any way, please refer to our Refund & Exchanges policies.
Certain products in our range are certified as Halal by JAKIM and/or MUI. Additionally, some items are certified as Halal at their origin. For further clarification, please feel free to reach out to us via email..
Details regarding product size, weight, and packaging specifications can be found on each of our product listings.
The expiration date of each product is clearly indicated on its packaging.
Once opened, it's important to reseal the packaging or transfer the contents to airtight containers. All products should be stored in a cool, dry place away from direct sunlight. For longer-term storage, particularly if it will take more than 2 weeks to consume, opened products may also be refrigerated.
Absolutely! You can mix and match from our range of products, and we'll arrange them into a beautifully presented parcel before delivery. For further details, please reach out to us at malaysia@allkurma.com
Refund & Exchanges
Don't worry! Please contact us promptly for further assistance. You can find more information on our Refund & Exchanges policies.
Not to worry, please consult our Refund & Exchanges policies for guidance. We understand that such instances may occur due to the natural produce nature of our products, which often have minimal to no preservatives. Various external factors beyond our control, such as weather conditions, logistical handling, and unforeseen circumstances, can contribute to this. Nonetheless, we are here to assist you with the appropriate exchange or refund, and we welcome your feedback.
You can contact our Customer Care team via phone or email. For detailed instructions, please refer to our Refund & Exchanges page.
Products received that are damaged or below satisfactory quality are eligible for exchange, subject to terms and conditions. For more details, please review the instructions on our Refund & Exchanges page.
Products received that are damaged or below satisfactory quality are eligible for exchange, subject to terms and conditions. For further guidance, please refer to the instructions on our Refund & Exchanges page.
Any Other Craving?
To explore opportunities to become an All Kurma reseller, please contact our customer care team via our contact form or email us at malaysia@allkurma.com for further information.
Absolutely! We accept orders in large quantities and provide competitive wholesale pricing. Feel free contact us via our contact form or email us at malaysia@allkurma.com and we'll be delighted to assist with your bulk order requirements.
