You may also email us at firstname.lastname@example.org for more information on orders to any other region.
Q: What is ready stock?
A: Ready stock means product is available for purchase.
Q: Do you have a warranty?
A: We have complete confidence in our product quality. However, should the products received not meet your expectations or are below satisfactory in any form, kindly refer to our Refund & Exchanges policies.
Q: Are your products certified Halal?
A: Some of our products are certified halal by JAKIM and/or MUI. Some products are certified halal at origin. Please email us for more clarification.
Q: What are the dimensions for your dates?
A: Information on product size, weight and packaging can be found on all our product listings.
Q: What is the shelf life of your product?
A: The product expiry date is stated on each product packaging. Our products have a shelf life ranging from 12-months to 18-months.
Q: How do we store All Kurma products after opening?
A: Once opened, make sure to seal it back or store them in airtight containers. All products should be stored well in a cool, dry place and away from direct sunlight. Opened products may also be stored in a refrigerator, depending on how long it would take to finish the products (for example: more than 2 weeks).
Q: Can we order a gift parcel?
A: You can mix and match a variety of products and we will be able to arrange it in a parcel before delivery. Kindly contact us for more details at email@example.com.
REFUND & EXCHANGES
Q: How do I report a refund/exchange case?
A: You can reach our Customer Care line on the phone or by email. For further information, kindly read and follow the steps on our Refund & Exchanges page.
Q: How can I get my exchange?
A: Products received damaged or below satisfactory quality are exchangeable subject to Terms & Conditions. For further information, kindly read and follow the steps on our Refund & Exchanges page.
Q: How do I get my refund?
A: Products received damaged or below satisfactory quality are exchangeable under the stated Terms & Conditions. For further information, kindly read and follow the steps on our Refund & Exchanges page.
RESELLER & BULK ENQUIRIES
Q: Can I be an All Kurma reseller?
A: Contact our customer care via telephone at +65-68351336 or email: firstname.lastname@example.org to know more about how you can become All Kurma’s reseller, or simply submit an enquiry via our websites.
Q: Can I buy your product in bulk?
A: Yes, we accept orders in large and wholesale quantities with very competitive pricing. Give us a call or simply submit an enquiry and we will be happy to accommodate your requests.