White Quinoa Organic 25KG

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Hello there! Should you need help with your order or have any questions that need answering pronto, here are some sweet answers that may help you address your queries.

If you still cannot find the answer you’re looking for do not worry, simply send us an email at : esales@allkurma.com.my or drop us an enquiry here:

Q: How can I order?

A: You can order from our e-commerce wholesale website or email us directly at esales@allkurma.com.my for wholesale/bulk purchases.

Q: Who processes my orders?

A: Your order will be processed by All Kurma e-commerce wholesale website directly.

Q: Why do I need to create an account?  (for All Kurma Wholesale Website)

A: We encourage you to register an account with us to view our wholesale pricings, simplify your order process, for delivery tracking and other processes.

Q: Do I need to create an account? (for All Kurma Wholesale Website)

A: It is not obligatory for you to create an account. Should you decide not to create an account, you may contact us directly at esales@allkurma.com.my or drop us an enquiry using the Contact Us Form. 

In the event that you do create an account with us, rest assured that your information will only be used for All Kurma-related matters.

Q: Where is my online order dispatched from?

A: All orders received will be dispatched directly from our e-commerce wholesale website at our local office in Penang.

Q: How can I order wholesale quantities or buy for corporate gifts?

A: We have worked with many corporations and retailers. We do sell wholesale and/or in customized packaging. Please contact us at esales@allkurma.com.my. 

DELIVERY INFORMATION

Q: What courier service do you use for your deliveries?

A: We use registered courier services from Ninja Van and GDEX.

Q: How long is the delivery time?

A: Delivery time is dependent on the location, further information will be provided upon check out.

Q: Can I request same day delivery?

A: For Shopee and Lazada purchases, please refer to https://shopee.com.my/docs/3596 and https://www.lazada.com.my/terms-of-use/. For wholesale/bulk purchases, delivery time is dependent on the location and time, quotes for delivery of the Goods is an estimate. 

Q: How much is the delivery cost?

A: For orders submitted on our e-commerce wholesale website, the delivery cost depends on the location. Further information will be given during check out.  

Q: Do we have to pay a delivery fee?

A: Delivery cost is borne by the buyer, unless a Free Shipping promotion is currently active. Please check out our promotions at all times.

Q: Do you ship to Sabah & Sarawak? 

A: Yes we do. Delivery time is dependent on the location, further information will be provided upon check out.

Q: Do you ship overseas? 

A: You may visit our individual websites for more information.

Global site: https://www.allkurma.com/ 

Singapore site: https://allkurma.sg/

Indonesia site: https://allkurma.id/ 

You may also email us at global@allkurma.com for more information on orders to any other region.

PRODUCT INFORMATION

Q: What is ready stock?

A: Ready stock means product is available for purchase.

Q: Do you have a warranty?

A: We have complete confidence in our product quality. However, should the products received  not meet your expectations or are below satisfactory in any form, kindly refer to our Refund & Exchanges policies.

Q: Are your products certified Halal?

A: Some of our products are certified halal by JAKIM and/or MUI. Some products are certified halal at origin. Please email us for more clarification.

Q: What are the dimensions for your dates?

A: Information on product size, weight and packaging can be found on all our product listings.

Q: What is the shelf life of your product?

A: The product expiry date is stated on each product packaging. Our products have a shelf life ranging from 12-months to 18-months.

Q: How do we store All Kurma products after opening?

A: Once opened, make sure to seal it back or store them in airtight containers. All products should be stored well in a cool, dry place and away from direct sunlight. Opened products may also be stored in a refrigerator, depending on how long it would take to finish the products (for example: more than 2 weeks). 

Q: Can we order a gift parcel?

A: You can mix and match a variety of products and we will be able to arrange it in a parcel before delivery. Kindly contact us for more details at esales@allkurma.com.my. 

REFUND & EXCHANGES

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Q: How do I report a refund/exchange case?

A: You can reach our Customer Care line on the phone or by email. For further information, kindly read and follow the steps on our Refund & Exchanges page.

Q: How can I get my exchange?

A: Products received damaged or below satisfactory quality are exchangeable subject to Terms & Conditions. For further information, kindly read and follow the steps on our Refund & Exchanges page.

Q: How do I get my refund?

A: Products received damaged or below satisfactory quality are exchangeable under the stated Terms & Conditions. For further information, kindly read and follow the steps on our Refund & Exchanges page.

RESELLER & BULK ENQUIRIES

Q: Can I be an All Kurma reseller?

A: Contact our customer care via telephone at +65-68351336 or email: esales@allkurma.com.my to know more about how you can become All Kurma’s reseller, or simply submit an enquiry via our websites.

Q: Can I buy your product in bulk?